FAQ

FREQUENTLY ASKED QUESTIONS

  • What is the return period of an item?

Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.

  • Can I return Part of my order ?

 Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

  • What is a procedure to return a product ?
    • File a return request from ‘My Account’. Sign-In -> My Account -> Order History -> Request Return.Click for more help.
    • Return request is reviewed by Leatherclue team.
    • If it is required, request is shared with the merchant for his approval.
    • After approval, pickup of the product is arranged through our courier partner.
    • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
    • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability

It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

Please be assured that we work very hard to ensure that your interests are protected.

  • How should I pack the product for pick-up?

Make sure that the product has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.

  • Do I need to pay the courier company to send my product back?

If we arrange the pickup of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges up to Rs.250.

  • My product has been picked-up, how do I know it has reached you?

After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website.

  • When will I get the replacement or refund?

We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes up to 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Leatherclue’s order number on the package.

  • Where do I return my product?

 Address:

Alura B/306, Casa Bela Gold, Lodha,Palava, Dombivali East-421204

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