Return Policy

RETURN POLICY

We, at Leatherclue, believe that “make customer, not only sale”. Customer Satisfaction and service is not a department for us, but our duty; therefore we stand behind all products bought at our site. 

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. 
All you need to do is give us a call on +91 9172068821 / +91 9029903911 (24X7) or drop an email at returns@leatherclue.com within a period of 7 days, from the date of order. 

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

You can return a product, If it is not as per the specifications ordered by you i.e. 

  • Wrong Size,
  • Wrong Color,
  • Wrong Quantity,
  • Defective,
  • Damaged, Or
  • Significantly different from the description given by the merchant

The product will not be accepted if

  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Some special rules for promotional offers may override Leatherclue’s  7 Day Returns Policy."
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges
  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.

 

 

 

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